I recently purchased a marble wine canister and cheese board as a housewarming gift. I wanted to included a note with the items, so I contacted Caravan and left a voicemail to ask if this could be done, despite already placing the order on-line. A customer service representative returned my call promptly and wrote down a message from me to be included with my order. Caravan has beautiful home decor items, (I first discovered them on goop), but I was especially impressed with their customer service. They went above and beyond.